I'm the Upper School Tech Coordinator for a girls' school in Baltimore where we have a one-to-one tablet pc environment. I also teach a couple of sections of computer science. I'm actually going to be teaching more next year, so we developed an idea to train some students to do basic troubleshooting and emergency "help me connect my projector" stuff for those periods when I am teaching.
I'm looking for ideas from other schools who have successfully set up student tech teams or help desks. How did you go about selecting students for the team? What sort of training did you put them through? Any resources you can share with me?
Thanks so much,